The ServiceMaster Story: Navigating Tension between People and Profit
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The ServiceMaster Story: Navigating Tension between People and Profit  -     By: Albert M. Erisman

The ServiceMaster Story: Navigating Tension between People and Profit

Hendrickson Publishers / 2020 / Hardcover

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Product Description

From 1929 to 2001, ServiceMaster grew from a few people making their living in Chicago to a publicly traded companywith revenues of $6 billion in forty countries. In this well-researched book, former Boeing executive Al Erisman argues that the success of this company is due to the four objectives upheld by the first five leaders: "To Honor God in All We Do," "To Help People Develop," "To Pursue Excellence," and "To Grow Profitably."

The ServiceMaster Story provides a strong case study of how faith and work can be connected successfully in the world of business. It also shows how an understanding of purpose can bring meaning to the daily work of all who labor--from hospital janitors to top executives.

This book explores the way the first five leaders of ServiceMaster collaborated and built on the work of one another--like "shingles on a roof"--and adapted to changing economic and cultural environments, while creating value forworkers, shareholders, and customers alike. There are vital lessons here for all companies or organizations on how to successfully navigate the tension between workers and the bottom line.

Product Information

Title: The ServiceMaster Story: Navigating Tension between People and Profit
By: Albert M. Erisman
Format: Hardcover
Number of Pages: 246
Vendor: Hendrickson Publishers
Publication Date: 2020
Dimensions: 8.5 X 5.5 (inches)
Weight: 1 pound 4 ounces
ISBN: 1683072634
ISBN-13: 9781683072638
Stock No: WW072638
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Publisher's Description

The ServiceMaster Story, written by faith and business expert Albert M. Erisman, examines how the first five leaders of ServiceMaster (a cleaning and restoration service company) managed to develop and give deeper purpose to their employees, while also growing into a financially successful organization.

From 1929 to 2001, ServiceMaster grew from a few people making their living in Chicago to a publicly traded company with revenues of $6 billion, in forty countries—with five different leaders. Each leader built on the work of the previous leader, focusing on helping workers to develop as people. Their number one goal was “to honor God in all we do.” ServiceMaster was considered by employees at all levels as a great place to work and was selected by Fortune magazine as the most admired service company in the world, both in the 1980s and 1990s.

How did ServiceMaster manage to develop and give deeper purpose to employees doing “menial jobs” like cleaning floors and toilets—and at the same time grow financially? This book explores the way the five early leaders collaborated, complemented each other, and adapted to changing economic and cultural environments, while creating value for workers, shareholders, and customers alike.

Key points and features:

• An inspirational story that studies the balance between honoring God, serving people, and growing financially, for those interested in the dynamics of work and faith in the workplace

• Includes photos and charts

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