Is healing really a phone call away?
Cassandra McAdam volunteers at the church-sponsored crisis line. With a wall around her heart due to early losses, she believes all she can do is listen. Only God's help gives her anything of value to offer.
A devastated man calls the Powerline to discuss his thoughts of suicide. Jeff Hadley recently lost his wife, and questions why a loving God allows such suffering. Though caller and client are not supposed to meet, a neighbor's illness accidentally brings them face-to-face. Jeff realizes Cassie's voice is that of the woman on Powerline.
Cassie soon wonders if a relationship of helping can possibly turn into a partnership of equals.