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Do you guarantee my order? What happens if I'm not satisfied with it?
Because we always strive to offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we are confident you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. Should you experience this, we'll gladly replace them.
Christianbook Return Policy:
U.S. & Canadian Customers:
- New and unopened merchandise may be returned within 60 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
- VBS products have an extended return window beyond 60 days and may be returned after VBS ends, up to September 30 of the current year.
- Items sold as a prepackaged bundle or kit must be returned with all components in unused/unmarked/sellable condition.
- If you received a defective, damaged, or incorrectly shipped item from us, please call us (1-800-247-4784) or email us (email@example.com) so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
- Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
- DVDs, CDs, computer software, or other media may be returned for refunds only if unopened. If opened, they may be returned only for replacement of the same item.
- Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
Ship Your Return Via U.S. Postal Service To:
Attention: Returns Department
P.O. Box 7000
Peabody, MA 01961-7000
When Returning Items:
- Don't have your invoice? Download a printable PDF return form here: Christian Book Return Form
- We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or FedEx.
- Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
Please contact us (1-978-977-5000 or firstname.lastname@example.org) before returning any product.
How long will it take to get an order replaced?
If you return an item to Christianbook.com, please allow 1-3 weeks for receipt and processing. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive at your address. For more information, please feel free to e-mail our Customer Service Department or call us toll free at 1-800-CHRISTIAN (1-800-247-4784) during regular business hours. International callers, please call 1-978-977-5000.