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Can the hard drive be used outside the United States and Canada?

No, due to international software licensing laws. As a potential alternative, please contact BJU Press customer service at 1.800.845.5731 for information on international use of BJU Press' DVD product.

Can more than one student use the same hard drive?

Yes, but it is good for each student to have his/her own textbooks.

How big is the hard drive unit?

About the size of a VHS video cassette. Approximate dimensions are: 8” x 1.65” x 5” and weighing 2.75 lb.

What if the electricity goes out at my home?

Turn off the power switch on the hard drive and your computer. You will need to turn on both devices when power is restored. Do this during any electrical storm as well.

Does BJU Press offer technical support?

If you do not find an answer to your question here, feel free to give BJU Press a call at 1.800.845.5731. Christian Book Distributors (CBD) does not offer technical support; please call BJU Press.

How long can I keep my hard drive?

The hard drive is yours to keep, however, the content on the hard drive will expire at the end of thirteen (13) months from the time you start the hard drive.

With the hard drive product, is course work completed on the computer?

No, course work is included in the printed materials and teacher support CD that are shipped to you.

What do I do if the hard drive is damaged upon arrival, or is defective?

Please contact BJU Press customer service at 1.800.845.5731 to return the hard drive, and secure a replacement.

Where can I find out what version my hard drive is?

Right click on the Distance Learning icon, click Properties, and look in the “comment” field for the version number.

When the drive is moved from one computer to another, the “Completed” field no longer contains any dates.

This occurs when the drive letter for the hard drive changes from one computer to the other. We store the completion dates using cookies in the Portable Firefox browser that runs the Distance Learning catalogue; so we’re dependent on Firefox to find the right cookie. Since the drive letter is part of the cookie name, the browser is unable to find the cookie that contains the dates when there is a change of drive letter. To fix this:

Click the right mouse button on “My computer” and select “Manage” from the menu. Select “Disk Management,” then right-click the hard drive. Choose “Change Drive Letter and Paths” to choose another drive letter for the drive. The new drive letter must be the same as the drive letter of the computer where the completion dates were set.

What will happen if I plug the hard drive into another computer?

The user may use BJU Press Distance Learning on any available computer that meets the specifications.

I have attached the hard drive to my computer, but the drive does not show up in the MyComputer window.

Some computers have so many drives that any new drive cannot get a drive letter for its use. In order to have the drive show up you would need to do the following:

  • Right click on the MyComputer icon with the mouse
  • Select ‘manage’ from the menu and then Disk Management from the pop-up window
  • Select the new drive from the list of drives displayed by clicking with the right button of the mouse.
  • Select ‘Change Drive Letter and Paths’ from the menu that appears.
  • Select the Change button that appears in the pop-up window.
  • Choose an unused drive letter within the list of drive letters and select ‘Ok’. This causes the pop-up window to disappear.
  • Select ‘Ok’ within the ‘Change Drive Letter ….’ Window. This will cause this window to also disappear.
  • Exit the ‘Computer Management’ window by clicking the ‘x’ icon in the upper right hand corner of the window.

How do I know what version of the software is installed on my system?

Use the right mouse button and click on the icon for the Distance Learning application installed. Select properties from the menu displayed and look in the comment field of the shortcut tab. The version of the software is displayed here. This version is changed every time the software is released.

How do I know if my PC has a USB 2.0 port?

Right-click on My Computer, then click “Properties.” Select the hardware tab, then the device manager button. Expand the “Universal Serial Bus Controllers” section by clicking on the (+) plus sign. There should be an “Enhanced” USB host controller present.

The rewind button does not seem to work. How do I rewind the lesson?

The button that looks like a rewind button means “Play slower.” To rewind the lesson, use the scroll bar at the bottom of the player window.

Every time a lesson is played a new player is run. Is there a way to prevent this from happening?

The open-source player that we are using at the moment does not allow us to ‘play and exit’. Instead a file is added to the playlist of the player and kept around so that the file can be played repeatedly. Since Windows is executing a new player every time a bjv file is selected, there will be an accumulation of players over time. Simply exit each player when done with a lesson to reduce this accumulation. This is a good practice as it ensures that the PC’s memory does not get cluttered with unused programs.

I started several players at the same time by accident and I notice that even after the players are terminated, there is still sound coming from the PC.

This was an issue noticed in testing and there are three possible solutions. If you wait long enough the sound will end as the background process exits. You could do a ctrl-alt-delete and bring up the task list. Terminate all processes by the name of VLC.exe. Do a system reboot.

If I turn the mouse wheel while the VLC player is running, the video starts at the beginning again.

This is actually considered a feature for the VLC player.

When I click on another window, the media player disappears into the background. Is there a way to keep the task bar active so I can easily switch back to the media player?

Yes, hold down the Alt key and press Tab multiple times until the VLC media player is selected and let go of the Alt key.

When I bring up the Distance Learning Application and click on a lesson, the viewer starts out at normal size and then expands all across the screen, skewing the video.

We experienced this problem with a large 21-inch monitor that had a screen resolution of 1280 x 1024. To fix the problem, right-click on the desktop and select properties from the menu displayed. Select the settings tab and change the Screen Resolution to a lower setting. We suggest that you try 1024 x 768.

Most information above provided by BJU Press.