The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace
The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace  -     By: Rex P. Gatto
Buy Item $45.00
In Stock
Stock No: WW95344X
Wiley / 2000 / Paperback
Quantity:

Add To Cart


Add To Wishlist
Quantity:


Add To Cart


Wishlist

The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace

Wiley / 2000 / Paperback

In Stock
Stock No: WW95344X


This product is not available for expedited shipping.
* This product is available for shipment only to the USA.

Product Description

Get immediate answers to your toughest workplace questions! In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions....in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wea;th of information from workshops, training sessions, and consulting interventions that have a proven track record. You'll get practical solutions to your toughest workplace questions. The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More that mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

Product Information

Format: Paperback
Number of Pages: 240
Vendor: Wiley
Publication Date: 2000
Dimensions: 9 X 6 (inches)
ISBN: 078795344X
ISBN-13: 9780787953447

Publisher's Description

Get immediate answers to your toughest workplace questions!
In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.
You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?
The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.
"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

Author Bio

REX P. GATTO is founder and president of Gatto Training Associates. A sought after speaker at national conferences, he is the author of several books including Controlling Stress in the Workplace (Pfeiffer).

Editorial Reviews

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues." -Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms
"Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible--you can read the entire book or just find out about a specific situation challenging you. This book is a 'keeper' and needs to be kept within arm's reach." -Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation
"The Smart Manager's F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day-to-day basis and never lost on a shelf." -Renee Pavucek, associate director, Institute for Economic Transformation, Center for Corporate Development, Duquesne University

Product Reviews

Be the first to write a review!

Ask a Question

Find Related Products

Author/Artist Review

Back
×

Ask a Question

What would you like to know about this product? Please enter your name, your email and your question regarding the product in the fields below, and we'll answer you in the next 24-48 hours.

If you need immediate assistance regarding this product or any other, please call 1-800-CHRISTIAN to speak directly with a customer service representative.