The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace
The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace  -     By: Rex P. Gatto
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Wiley / 2000 / Paperback
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The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace

Wiley / 2000 / Paperback

In Stock
Stock No: WW95344X


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Product Description

Get immediate answers to your toughest workplace questions! In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions....in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wea;th of information from workshops, training sessions, and consulting interventions that have a proven track record. You'll get practical solutions to your toughest workplace questions. The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More that mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

Product Information

Format: Paperback
Number of Pages: 240
Vendor: Wiley
Publication Date: 2000
Dimensions: 9 X 6 (inches)
ISBN: 078795344X
ISBN-13: 9780787953447

Publisher's Description

Get immediate answers to your toughest workplace questions!
In our information-flooded workplace, smart managers, supervisors,administrators, and executives need to get the right answers totheir questions--in a hurry! The Smart Manager's F.A.Q. Guide is ahandy reference that draws on a wealth of information fromworkshops, training sessions, and consulting interventions thathave a proven track record.
You'll get practical solutions to your toughest workplace questionssuch as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?
The Smart Manager's F.A.Q. Guide is specially designed to save youtime and money. Don't wait for instructor-led training to answeryour questions-just turn to this comprehensive, easy-to-followguide. More than mere questions and answers, this book offers youconcrete models that can be used in almost any managementsituation.
"An excellent reference tool with a 'how to' approach to dealingwith day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, anInternational Association of Accounting Firms

Author Bio

REX P. GATTO is founder and president of Gatto Training Associates. A sought after speaker at national conferences, he is the author of several books including Controlling Stress in the Workplace (Pfeiffer).

Editorial Reviews

"An excellent reference tool with a 'how to' approach to dealingwith day-to-day management issues." -Rudolf Beilfuss, chiefexecutive, Polaris International, an International Association ofAccounting Firms
"Gatto shares his practical experience and knowledge on topics thatreaders can use on a daily basis. It is quite flexible--you canread the entire book or just find out about a specific situationchallenging you. This book is a 'keeper' and needs to be keptwithin arm's reach." -Jay M. Duffy, director, Executive Educationand Leadership, Bayer Corporation
"The Smart Manager's F.A.Q. Guide is one of the most useful books Ihave ever read. It is one that will be utilized on a day-to-daybasis and never lost on a shelf." -Renee Pavucek, associatedirector, Institute for Economic Transformation, Center forCorporate Development, Duquesne University

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