Great Customer Service on the Telephone
Great Customer Service on the Telephone  -     By: Kristin L. Anderson
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Thomas Nelson / 2010 / Paperback
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Great Customer Service on the Telephone

Thomas Nelson / 2010 / Paperback

In Stock
Stock No: WW477955


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Product Information

Format: Paperback
Number of Pages: 96
Vendor: Thomas Nelson
Publication Date: 2010
Dimensions: 9.70 X 6.80 X 0.30 (inches)
ISBN: 081447795X
ISBN-13: 9780814477953
Series: Worksmart

Publisher's Description

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

Author Bio

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.

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