Add To Cart
Great Customer Service on the Telephone
Add To Cart
- Media Type▼▲
- Author / Artist▼▲
- Top Rated▼▲
This product is not available for expedited shipping.
* This product is available for shipment only to the USA.
Number of Pages: 96
Vendor: Thomas Nelson
Publication Date: 2010
|Dimensions: 9.70 X 6.80 X 0.30 (inches)|
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Ask a Question▼▲
Find Related Products▼▲