The book was an eye-opener. I was unaware that people receiving apologies had different expectations. I also was able to identify my expected apology language. I thought we were all on the same page.
The book helped me to apologize for my part when I felt that I was wronged. I confronted the person who wronged me in a very aggressive manner. After reading this book, I was able to see that my approach was hurtful, so I was able to sincerely apologize for my manner.
This book opened up my eyes to various relationships & communication differences. I had read Gary Chapman's 5 Love Languages, but didn't apply it in the area of apologies. Couples could get so much out of this book & how to deal with arguments in your life. This also applies to any relationship where there is a disagreement.
Have you ever had a disagreement with spouse, friend, or coworker and the apology given didn't mend your hurt feelings? Or maybe you tried to apologize only to have your apology rejected. Possibly your apology didn't match the style of the receiver.
Gary Chapman and Jennifer Thomas discuss the various apology styles in The Five Languages of Apology. Apologies can range from a simple "I'm sorry" to restitution. One man, successful in his lifetime dream of a sports career, had an affair. To make amends, he gave up his dream and quit sports, thus taking himself out of temptation's way. His wife didn't ask him to do that, but it saved his marriage.
Sometimes the receiver responds well to a gift. Another recipient might feel offended.
Chapman writes like an educated man. He doesn't use jargon or three-syllable words, but The 5 Languages of Apology is not a conversation over the table at Starbucks. The book reads well but the style is a little dry.