Don't Take the Bait to Escalate: Conflict is Inevitable. Being a Jerk is Optional.

After a decade writing ads for airlines and beer, Jay Payleitner became a freelance radio producer for Chuck Colson, Josh McDowell, Fathers.com, the Heritage Foundation, and Voice of the Martyrs. Now a national speaker and the author of more than twenty-five books that have sold half a million copies, Jay lives with his wife, Rita, in St. Charles, Illinois, where they raised five kids and loved on ten foster babies. Learn more at jaypayleitner.com.

The Bible tells us that as far as it depends on us, we’re to be at peace with all people. But what happens when conflict is unavoidable?
Here’s some good news: There are sociologically sound ways to deescalate conflict and win negotiations without acting like a jerk.
Even better, you can actually emerge from conflicts with a stronger relationship with the person who was your adversary—whether it’s on the job, with your neighbor, in your marriage, or in a dark parking lot.
When it comes to your current (or next) conflict, remember that resolution starts with de-escalation. Don’t Take the Bait to Escalate will show you:
Four factors you must not overlook:

• Four factors you must not overlook
• Three mistakes you must not make
• Fourteen conflict-resolution skills you can quickly master
• Thirteen easy-to-use tactics and tricks