When it comes to motivating people to higher standards of performance, nothing - not even money - works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one that many leaders find hardest to command. In Encouraging the Heart
All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, Encouraging the Heart shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes. Recognized experts in the field of leadership, authors James Kouzes and Barry Posner show us that, through love, leaders can encourage, and indeed allow those around them to be their very best. Both practical and inspirational, Encouraging the Heart gives readers a thoughtful approach to motivating individuals within an organizational structure.
Read Chapter 3 or Chapter 12, or see The Encouragement Index.
Jim Kouzes and Barry Posner are authors of the award-winning and best-selling books, The Leadership Challenge, A Leader's Legacy, Encouraging the Heart, and Credibility as well as the widely used Leadership Practices Inventory (LPI). The launch of LPI Online, combined with their other publications, truly make them the most trusted source on becoming a better leader.