El Camino de Willie (Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty)  -     By: Phillip Van Hooser
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El Camino de Willie (Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty)

Thomas Nelson / 2007 / Paperback

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CBD Stock No: WW225494

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Product Information

Format: Paperback
Number of Pages: 208
Vendor: Thomas Nelson
Publication Date: 2007
Dimensions: 9 X 6 (inches)
ISBN: 0899225497
ISBN-13: 9780899225494

Publisher's Description

Un libro como ninguno en el género del servicio al cliente, Willie: Chofer y profesor traduce la sabiduría del sentido común en aplicaciones prácticas. Cada capítulo analiza uno de los seis secretos sobre el servicio y explica por qué y cómo funciona. Desde escuchar a los clientes, ofrecerles favores especiales, hasta hacer que cada contacto con un cliente sea algo memorable, estas estrategias comprobadas impresionarán, atraerán y ganarán nuevos clientes mediante cada interacción.

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