Customer Service Management Training 101
Customer Service Management Training 101  -     By: Renee Evenson
Buy Item $21.60 Retail: $24.00 Save 10% ($2.40)
In Stock
Stock No: WW417157
Thomas Nelson / 2011 / Paperback
Quantity:

Add To Cart

Paypal Buy Now
Add To Wishlist
Quantity:


Add To Cart

Paypal Buy Now
Wishlist

Customer Service Management Training 101

Thomas Nelson / 2011 / Paperback

In Stock
Stock No: WW417157


This product is not available for expedited shipping.
* This product is available for shipment only to the USA.

Product Information

Format: Paperback
Number of Pages: 224
Vendor: Thomas Nelson
Publication Date: 2011
Dimensions: 9.10 X 7.30 X 0.60 (inches)
ISBN: 0814417159
ISBN-13: 9780814417157

Publisher's Description

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting • Time management • Team development • Conflict resolution • Providing feedback • Monitoring performance • Conducting meetings • Managing challenges • Listening • Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, “real world” practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.

Author Bio

REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training 101.

Ask a Question

Find Related Products

Author/Artist Review

Back
×

Ask a Question

What would you like to know about this product? Please enter your name, your email and your question regarding the product in the fields below, and we'll answer you in the next 24-48 hours.

If you need immediate assistance regarding this product or any other, please call 1-800-CHRISTIAN to speak directly with a customer service representative.