The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service
The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service  -     By: Darryl S. Doane, Rose D. Sloat
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Thomas Nelson / 2013 / Paperback
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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

Thomas Nelson / 2013 / Paperback

In Stock
Stock No: WW433359


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* This product is available for shipment only to the USA.

Product Information

Format: Paperback
Number of Pages: 304
Vendor: Thomas Nelson
Publication Date: 2013
Dimensions: 11.02 X 8.50 X 0.67 (inches)
ISBN: 0814433359
ISBN-13: 9780814433355

Publisher's Description

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

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