The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Stock No: WW901973
The Come Back Culture: 10 Business Practices That Create Lifelong Customers  -     By: Jason Young, Jonathan Malm

The Come Back Culture: 10 Business Practices That Create Lifelong Customers

Baker Books / 2022 / Hardcover

Expected to ship on or about 03/04/23.
Email me when this product is available.
Stock No: WW901973

Buy Item Our Price$18.99 Retail: $24.99 Save 24% ($6.00)
Expected to ship on or about 03/04/23.
Email me when this product is available.
Quantity:
Stock No: WW901973
Baker Books / 2022 / Hardcover
Quantity:

Add To Cart

or checkout with

Add To Wishlist
eBook Our Price$14.99 View Details
Quantity:


Add To Cart

or checkout with

Wishlist

Other Formats (2)
Select this Item Product Title/Author Availability Price Quantity
$18.99
Expected to ship on or about 03/04/23.
Our Price$18.99
Retail: $24.99
Add To Cart
$18.99
$14.99
In Stock
Our Price$14.99
Retail: $24.99
Add To Cart
Quantity for eBook0
$14.99

Product Information

Title: The Come Back Culture: 10 Business Practices That Create Lifelong Customers
By: Jason Young, Jonathan Malm
Format: Hardcover
Number of Pages: 208
Vendor: Baker Books
Publication Date: 2022
Dimensions: 8.50 X 5.50 (inches)
Weight: 15 ounces
ISBN: 1540901971
ISBN-13: 9781540901972
Stock No: WW901973

Publisher's Description

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends.

Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to

- build a hospitable team
- know your guest
- create moments that impress
- recover quickly when things go wrong
- and more

Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.

Author Bio

Jason Young is a keynote speaker, executive coach, and consultant. He helps leaders and organizations with developing personal leadership, building healthy teams, and creating remarkable customer experiences. Jason has an earned doctoral degree in the field of hospitality. He lives in Atlanta, Georgia. Learn more at catchfire.com.

Jonathan Malm
is an entrepreneur and business owner. He runs SundaySocial.tv and ChurchStageDesignIdeas.com, reaching more than 70,000 leaders each month. Jonathan consults with organizations regularly on guest services and creative expression. He lives in San Antonio, Texas.

Jason and Jonathan are the coauthors of The Come Back Effect, The Volunteer Effect, and The Volunteer Survival Guide.

Ask a Question

Author/Artist Review