Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work  -     By: Susan H. Shearouse
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Thomas Nelson / 2013 / Paperback
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Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

Thomas Nelson / 2013 / Paperback

In Stock
Stock No: WW417119


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* This product is available for shipment only to the USA.

Product Information

Format: Paperback
Number of Pages: 264
Vendor: Thomas Nelson
Publication Date: 2013
Dimensions: 8.90 X 5.90 X 0.70 (inches)
ISBN: 0814417116
ISBN-13: 9780814417119

Publisher's Description

We all know conflict is unavoidable...especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: - Build trust - Harness negative emotions - Encourage apologies and forgiveness - Use a solution-seeking approach - Say what needs to be said Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

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