The Complete Guide to Conflict Resolution in the Workplace
The Complete Guide to Conflict Resolution in the Workplace  -     By: Marick F. Masters, Robert R. Albright
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Thomas Nelson / 2010 / Paperback
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The Complete Guide to Conflict Resolution in the Workplace

Thomas Nelson / 2010 / Paperback

In Stock
Stock No: WW417188


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* This product is available for shipment only to the USA.

Product Information

Format: Paperback
Number of Pages: 368
Vendor: Thomas Nelson
Publication Date: 2010
Dimensions: 10.00 X 7.01 X 0.74 (inches)
ISBN: 0814417183
ISBN-13: 9780814417188

Publisher's Description

"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict "per se," but "managing" conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

* an overview of workplace conflict

* diagnostic tools for measuring it

* techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."

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