Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty  -     By: Laurence Vincent
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Thomas Nelson / 2012 / Paperback
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Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

Thomas Nelson / 2012 / Paperback

In Stock
Stock No: WW439265


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Product Information

Format: Paperback
Number of Pages: 274
Vendor: Thomas Nelson
Publication Date: 2012
Dimensions: 9.02 X 5.98 X 0.62 (inches)
ISBN: 0814439268
ISBN-13: 9780814439265

Publisher's Description

Companies are forever being more creative in their branding strategies, building identities ranging from the warm-and-fuzzy to the ultra-cool and edgy. But it seems that many of these enterprises forgot that a brand, at its heart, is a promise to deliver. If the brand experience does not live up to that promise, customers will take their business elsewhere. Brand Real is a business strategy guide for making a brand’s promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless complexity that has tripped up many promising companies. Author Laurence Vincent presents cautionary tales of supposed brand superstars as well as instructive case studies of genuine brand giants like American Express, Apple, Cisco, Google, Qualcomm, Virgin, and others. Readers will learn how to connect the outward-facing elements of their brands—logos, advertising, imagery, communications—directly to the core elements of business strategy and forge a powerful and lasting connection with their customers.

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