Communication I.Q.: A Proven Way to Influence, Lead, and Motivate People
Communication I.Q.: A Proven Way to Influence, Lead, and Motivate People  -     By: Fred Kendall, Anna Kendall
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Communication I.Q.: A Proven Way to Influence, Lead, and Motivate People

Whitaker House / 2019 / Hardcover

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Product Description

In Communication IQ, the Kendalls share information about three communication intelligence categories—kinetic/action, emotive/feeling, and cognitive/thinking—and the seven Life Languages—Mover, Doer, Influencer, Responder, Shaper, Producer, and Contemplator.

Each Life Language has a filter through which one views life and communication, a need that provides feelings of acceptance and love when it’s met, a key character strength, a learning style, and other traits. The Kendalls’ goal is to empower people to learn how to use their Life Language to better communicate with others in their personal lives, their careers, and the world at large, while also gaining a greater self-awareness of their own strengths and passions.

Product Information

Title: Communication I.Q.: A Proven Way to Influence, Lead, and Motivate People
By: Fred Kendall, Anna Kendall
Format: Hardcover
Number of Pages: 256
Vendor: Whitaker House
Publication Date: 2019
Dimensions: 9.00 X 6.00 (inches)
ISBN: 1641232099
ISBN-13: 9781641232098
Stock No: WW1232098

Publisher's Description

"By languages, in all their facets, we can live in peace or go to war. We sing songs in harmony, or shout insults in anger. We experience connection or disconnection. We work together in peace or in pain. The choice is ours."—Anna Kendall
Every so often, we meet people with whom we find it difficult to communicate. For one reason or another, we don’t seem to be on the same wavelength—it’s as if we’re speaking different languages. It’s frustrating when we try to discuss something with them or understand their point of view.
The late renowned management consultant Peter Drucker claimed that 80 percent of all management problems were the result of faulty communication. Poor communication also causes strife in many relationships.
Fred and Anna Kendall set out to discover how different people prefer to communicate and what methods they use to do so. The result is the Kendalls’ Life Languages program, which has been used successfully by tens of thousands of people around the world.
In Communication IQ, the Kendalls share information about three communication intelligence categories—kinetic/action, emotive/feeling, and cognitive/thinking—and the seven Life Languages—Mover, Doer, Influencer, Responder, Shaper, Producer, and Contemplator. Each Life Language has a filter through which one views life and communication, a need that provides feelings of acceptance and love when it’s met, a key character strength, a learning style, and other traits. The Kendalls’ goal is to empower people to learn how to use their Life Language to better communicate with others in their personal lives, their careers, and the world at large, while also gaining a greater self-awareness of their own strengths and passions.

Author Bio

Fred and Anna Kendall are known nationally and internationally as experts in communication and relationships. They have offered their expert advice as hosts or interview guests on more than 800 television and radio programs, including Dr. Phil and Good Morning America. Their interest in helping people understand themselves and others was the catalyst for creating, developing, and perfecting an original system of communication known as the 7 Life Languages. They also developed the Kendall Life Languages Profile (KLLP), an exceptional measurement instrument that determines one’s fluency in the seven different communication styles. This foundational product is both diagnostic and prescriptive, providing insightful, positive self-discovery resulting in character-centered communication.

Fred’s eclectic background includes positions such as juvenile probation counselor and officer, area and divisional manager of electronics communications companies, hospital management, and co-ownership of three psychiatric hospital programs and seventeen outpatient centers called LifeCare, located in Ft. Worth, Texas, Albuquerque, New Mexico, and Newport Beach, California. He has served on advisory councils and boards of directors for several organizations.

Anna was the publicist and personal executive assistant to Mary Kay Ash, founder of Mary Kay Cosmetics, Inc., eventually becoming an international senior director. She co-hosted the nationwide radio talk show, Point of View, as well as her own shows, The Christian Home and Love Restores. Anna also hosted LifeCare, a national television talk show on emotional, relational, and professional issues that was syndicated on network and independent stations.

With Fred’s education and experience in military science, psychology, psychometrics, and business, combined with Anna’s extensive background in public relations, marketing, advertising, and communications, the Kendalls formed Life Languages Institute, Inc., in 1995.

For more information, visit www.lifelanguages.com.

Publisher's Description

"By languages, in all their facets, we can live in peace or go to war. We sing songs in harmony, or shout insults in anger. We experience connection or disconnection. We work together in peace or in pain. The choice is ours."—Anna Kendall

Every so often, we meet people with whom we find it difficult to communicate. For one reason or another, we don’t seem to be on the same wavelength—it’s as if we’re speaking different languages. It’s frustrating when we try to discuss something with them or understand their point of view.

The late renowned management consultant Peter Drucker claimed that 80 percent of all management problems were the result of faulty communication. Poor communication also causes strife in many relationships.

Fred and Anna Kendall set out to discover how different people prefer to communicate and what methods they use to do so. The result is the Kendalls’ Life Languages program, which has been used successfully by tens of thousands of people around the world.

Editorial Reviews

The 7 Life Languages communications profile has been one of the most powerful and effective teaching and training tools that I have had the pleasure of using. Since most of our interactive behavior involves communicating with others, the knowledge gained from learning about ourselves and others through the Life Languages can only enhance, heal, strengthen, and improve our personal and professional relationships. This powerful tool can be used in any setting. The wisdom gained when individuals learn their own unique set of Life Languages is enlightening and automatically helps to create a greater appreciation for diverse perspectives. This powerful information has been a significant addition to the curriculum in our Management and Business Administration Program.
Linda Morable, Ph.D.
Professor of management, Richland College, Dallas, TX


I have attended many seminars on communication, personal growth, and team-building. The 7 Life Languages seminar was outstanding—the best! I gained new insights into myself, my family, and other members of my team. The entire staff enjoyed the seminar, too. We laughed and we learned. We saw each other in a different light. We defined strengths and goals of our entire team. More importantly, we all returned to our workplace and our personal lives with renewed energy and fresh insights into our relationships and ourselves.
Sandi Hammons
Founder, American Institute of Intradermal Cosmetics, Inc., Arlington, TX
 

Young Truck Sales began working with Carolyn Santos in learning the 7 Life Languages with our Executive management team. It was truly an awakening to learn how each of us naturally communicated and how those styles had actually created tension and misunderstandings between our close, six-person team. Learning and understanding how each of us communicated enables us to not only understand our differences, but appreciate them and begin to truly utilize each other’s strengths and recognize when we were going down the miscommunication rabbit hole and stop it! We later brought the entire management team into the Life Languages program and we have enjoyed similar results. It is a transformative process and we will be taking the next steps in Life Languages soon for our executive team. I have found that close to 100 percent of problems we have, whether internally or with clients, stem from poor communication. Learning the 7 Life Languages has peeled back the mystery and given us real tools to understand ourselves, our teams, and our clients to enable us to reduce the crises and stress that arise from poor communication.

I have utilized the Kendall Life Languages Profile in my professional work in human resources for several years. As many in my profession are aware, successful companies are those organizations where employee engagement is high. Effective communication is a key driver of employee engagement. As we onboard employees to our organization, we emphasize that good communication is the responsibility of all employees. It is one of our core values. All new employees take the Kendall Life Languages Profile. It provides them with insight into their own communication preferences and provides them with information to assimilate and work effectively with their team members. It is also a great tool to understand and remedy conflict within work groups. In addition, when employee performance issues arise, it serves as a reference to help the manager understand how to effectively approach these discussions with the employee. The KLLP is a system that addresses all aspects of the employee life-cycle and is the most effective and comprehensive communication system on the market today.

The two presentations you have made at our company were excellent. It amazes me how accurate your profile results have been. We are beginning to grasp the increasing implications of a staff who understand more about communicating with fellow employees who are operating from completely different motivations. It has increased our awareness of each other and our individual ways of dealing with the situations we face as we work together. It is my intent to have the 100+ employees of this company participate in the program. The company is currently working to integrate your LLI program into our daily work programming and training.

Healthy relationships are key to every business and family. My husband, Marcus, and I decided to implement the concept of the Life Languages years ago and found that it is a wonderful tool of communication, not only corporately at Daystar Television Network, but within our own family. Fred and Anna Kendall are dear friends and their sincerity in developing and empowering people with character-based-communication surpasses the ordinary tactics currently used in the corporate world. I know Communication IQ will be life-changing and we highly recommend it!

I want to compliment Life Languages International on developing an instrument that is so understandable and accurate. The 7 Life Languages communication profile is the most accurate and user-friendly I have seen. The profile is so detailed and clear, it will enlighten and give insights to anyone willing to use it. The Life Languages program has impacted my own life more than anything I have come in contact with other than the Bible. This is quite extraordinary! The training seminar I attended was thorough and extremely practical. The coaches were incredible and real. Thank you for developing such a great tool/resource. I will be able to use this in both my personal and professional life.

I have known Fred and Anna Kendall for over thirty years during which time I’ve had ample opportunity to read their books and use their program. As the former CEO of four multi-million-dollar organizations and the current CEO of the Union Gospel Mission of Sioux Falls, South Dakota, I’ve relied upon the 7 Life Languages program and the Kendalls’ consulting, counseling, and instruction for building a successful executive team in every situation. Each time we’ve hired them to conduct seminars for our staff members, they far exceeded our expectations. Thanks to their expertise and excellent communication skills, my staff have grown closer and more productive. They have learned how to communicate more successfully with one another and how to avoid the pitfalls that hinder the growth in their spirit of unity. Any organization that needs and wants more efficiency, production, and cooperation among their employees should avail themselves of the Kendalls’ expertise and willingness to help. They and their staff are very talented, knowledgeable in the area of interpersonal communication, and a blessing to all who are looking to improve their spirit of cooperation.

I want to personally say how pleased we are with the 7 Life Languages communication profile and training presented to the uniformed and non-uniformed employees. For entirely too long, communication problems or hindrances have taken a toll in law enforcement, business, individuals, families, and interactive situations. The 7 Life Languages program is the most positive step anyone can take to improve on this age-old problem of communication. Life Languages promotes an atmosphere conducive to wanting to learn how to communicate more effectively. Since we need to communicate with others on a daily basis, I cannot recommend a better program aimed at the personal success of self, others, and the organization.

I applaud you for the incredibly accurate instrument you have developed. It is not only accurate, but you include with it the most usable and understandable information that I have seen with any other assessment tool. The other counselors in our practice feel the same confidence in the instrument. The people with whom we have used it have been enlightened about why they act the way they do, and have been set free to be themselves. The couples with whom we have used it (more than 150 and counting) have discovered a new appreciation for and understanding of each other. They also say that it has greatly improved their ability to communicate and accomplish tasks together.

As the president and CEO of a fast-growing, renewable energy company, the Life Languages program has been invaluable. The culture at miEnergy is paramount to our achieving our vision and communication plays a vital role in that process. My experience with coach Scott Epp has been empowering and transformational. Scott first equipped me to understand and share the Life Languages material and then facilitated sessions with our team. Through these sessions, each individual grew not only in their understanding of themselves but also in their appreciation for others. The Life Languages exercise has allowed us to support our vision even better through deeper relationships and productive communication. This tool can not only assist within a corporate culture but in every personal relationship in life. It has been a positive investment and we are continuing to integrate Scott and the Life Languages tool into our training and development.

Life Languages has empowered Property Damage Appraisers to embrace and accept our similarities and differences and to leverage these traits to our advantage in our business as well as our personal lives. Our respective Life Languages profiles, ongoing training, and enculturation of Life Languages tenets have dramatically increased our awareness of how we communicate in various situations, equipping us with strategies to employ while communicating with others. The benefits have been, and continue to be, obvious and tangible and are being adopted as a company-wide initiative.

I am pleased to recommend the Kendall Life Languages Profile instrument (KLLP). I have found it to be a very accurate assessment tool, as well as an indispensable day-to-day communication and consensus building aid. I have spent over twenty years in the food service business. I have functioned as the president of Wendy’s Restaurants of Canada, an executive vice president of Brice Foods, president of I Can’t Believe It’s Yogurt US Operations, and owner/operator of eighteen Wendy’s Old Fashioned Hamburger Restaurants. During all of these postings, I have had exposure to many management skill profile instruments, but none have proven to be as valuable as the KLLP instrument. I urge any organization that is looking to more fully understand the dynamics between employees, departments, and project teams to give serious consideration to using the KLLP process.
Mark R. Liebel
Vice president, Business Development, Dippin Dots, Inc.
 

As the president and CEO of a fast-growing, renewable energy company, the Life Languages program has been invaluable. The culture at miEnergy is paramount to our achieving our vision and communication plays a vital role in that process. My experience with coach Scott Epp has been empowering and transformational. Scott first equipped me to understand and share the Life Languages material and then facilitated sessions with our team. Through these sessions, each individual grew not only in their understanding of themselves but also in their appreciation for others. The Life Languages exercise has allowed us to support our vision even better through deeper relationships and productive communication. This tool can not only assist within a corporate culture but in every personal relationship in life. It has been a positive investment and we are continuing to integrate Scott and the Life Languages tool into our training and development.
Kevin Bergeron
President and CEO, miEnergy, Saskatoon, Saskatchewan, Canada


The two presentations you have made at our company were excellent. It amazes me how accurate your profile results have been. We are beginning to grasp the increasing implications of a staff who understand more about communicating with fellow employees who are operating from completely different motivations. It has increased our awareness of each other and our individual ways of dealing with the situations we face as we work together. It is my intent to have the 100+ employees of this company participate in the program. The company is currently working to integrate your LLI program into our daily work programming and training.
Mitch Clark
Founder, TOMCAT Global, Inc.

Healthy relationships are key to every business and family. My husband, Marcus, and I decided to implement the concept of the Life Languages years ago and found that it is a wonderful tool of communication, not only corporately at Daystar Television Network, but within our own family. Fred and Anna Kendall are dear friends and their sincerity in developing and empowering people with character-based-communication surpasses the ordinary tactics currently used in the corporate world. I know Communication IQ will be life-changing and we highly recommend it!
Joni Lamb
Co-founder, Daystar Television Network
 

I want to personally say how pleased we are with the 7 Life Languages communication profile and training presented to the uniformed and non-uniformed employees. For entirely too long, communication problems or hindrances have taken a toll in law enforcement, business, individuals, families, and interactive situations. The 7 Life Languages program is the most positive step anyone can take to improve on this age-old problem of communication. Life Languages promotes an atmosphere conducive to wanting to learn how to communicate more effectively. Since we need to communicate with others on a daily basis, I cannot recommend a better program aimed at the personal success of self, others, and the organization.
Lt. Tim Rich
Sheriff’s Department, Denton County, TX

I applaud you for the incredibly accurate instrument you have developed. It is not only accurate, but you include with it the most usable and understandable information that I have seen with a personality profile. The other counselors in our practice feel the same confidence in the instrument. The people with whom we have used it have been enlightened about why they act the way they do, and have been set free to be themselves. The couples with whom we have used it (more than 150 and counting) have discovered a new appreciation for and understanding of each other. They also say that it has greatly improved their ability to communicate and accomplish tasks together.
H. LeRoy Arnold Jr., Ph.D.
President, Keys to Life Ministries & Counseling Centers, Titusville, FL

The 7 Life Languages communication profile has been one of the most powerful and effective teaching and training tools that I have had the pleasure of using. Since most of our interactive behavior involves communicating with others, the knowledge gained from learning about ourselves and others through the Life Languages can only enhance, heal, strengthen, and improve our personal and professional relationships. This powerful tool can be used in any setting. The wisdom gained when individuals learn their own unique set of Life Languages is enlightening and automatically helps to create a greater appreciation for diverse perspectives. This powerful information has been a significant addition to the curriculum in our Management and Business Administration Program.

I have attended many seminars on communication, personal growth, and team-building. The 7 Life Languages seminar was outstanding—the best! I gained new insights into myself, my family, and other members of my team. The entire staff enjoyed the seminar, too. We laughed and we learned. We saw each other in a different light. We defined strengths and goals of our entire team. More importantly, we all returned to our workplace and our personal lives with renewed energy and fresh insights into our relationships and ourselves.

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