The Communication Problem Solver: Simple Tools and Techniques for Busy Managers
The Communication Problem Solver: Simple Tools and Techniques for Busy Managers  -     By: Nannette Rundle Carroll
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Thomas Nelson / 2009 / Paperback
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The Communication Problem Solver: Simple Tools and Techniques for Busy Managers

Thomas Nelson / 2009 / Paperback

In Stock
Stock No: WW413081


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* This product is available for shipment only to the USA.

Product Information

Format: Paperback
Number of Pages: 284
Vendor: Thomas Nelson
Publication Date: 2009
Dimensions: 8.90 X 6.00 X 0.80 (inches)
ISBN: 0814413080
ISBN-13: 9780814413081

Publisher's Description

Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: - Set clear expectations - Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships - Sharpen listening skills to grasp information better in every conversation - Avoid imprecise judgments based on emotional reactions - Provide useful feedback - Encourage collaborative interactions - Delegate more effectively - Improve performance discussions by turning judgments into observable facts - Build trusting and lasting relationships This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.

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