Jim Ozier is an established motivational speaker and presenter for religious groups, civic organizations, and corporations. Based on techniques and ideas learned from his experiences with Southwest Airlines, he has conducted numerous seminars on culture and hospitality for thousands of pastors and laity in churches, districts, and annual conferences. He lives in Irving, Texas.
Fiona Haworth, former Director of Talent for Southwest Airlines, has been a United Methodist for 16 years, during which she has held several leadership roles both in the local church and serving the North Texas Conference. In addition to conducting culture workshops for local churches and Annual Conferences with Jim Ozier, Fiona is a much sought-after speaker and presenter. Most recently, she was a presenter at the Dallas Leadership Summit and the SMU Human Relations Roundtable in Santa Fe, New Mexico.