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  1. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
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    What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
    Richard S. Gallagher
    Thomas Nelson / 2010 / Trade Paperback
    $11.66 Retail: $12.95 Save 10% ($1.29)
    Availability: In Stock
    Stock No: WW416792
  2. How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
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    How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
    Richard S. Gallagher
    Thomas Nelson / 2009 / Trade Paperback
    $13.46 Retail: $14.95 Save 10% ($1.49)
    Availability: In Stock
    Stock No: WW410157
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