How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work  -     By: Richard S. Gallagher
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Thomas Nelson / 2009 / Paperback
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Thomas Nelson / 2009 / Paperback

In Stock
Stock No: WW410157


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Product Information

Title: How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
By: Richard S. Gallagher
Format: Paperback
Number of Pages: 240
Vendor: Thomas Nelson
Publication Date: 2009
Dimensions: 8.96 X 6.38 X 0.56 (inches)
Weight: 14 ounces
ISBN: 0814410154
ISBN-13: 9780814410158
Stock No: WW410157

Publisher's Description

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what’s wrong and shows them instead how to provide clear, constructive positive messages that create real behavior and performance change. You’ll learn how to be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and--just as important--be graceful when you’re on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions. No one likes to be criticized. How to Tell Anyone Anything teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.

Author Bio

RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.

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