How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work
How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work  -     By: Richard S. Gallagher
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Thomas Nelson / 2009 / Paperback
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How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Thomas Nelson / 2009 / Paperback

In Stock
Stock No: WW410157


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* This product is available for shipment only to the USA.

Product Information

Format: Paperback
Number of Pages: 240
Vendor: Thomas Nelson
Publication Date: 2009
Dimensions: 8.96 X 6.38 X 0.56 (inches)
ISBN: 0814410154
ISBN-13: 9780814410158

Publisher's Description

No one likes to be criticized. But when feedback is necessary—whether it’s with a boss, someone we manage, or another co-worker—it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what’s wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism—and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.

Author Bio

RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.

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