"If you speak to another human being, this book is for you. Whether you are the one talking or the one listening, the tools in this book will improve your ability to effectively communicate with others, and the stories convey a practical way to put the tools to use. The ’put it into practice’ sessions give you the opportunity to improve communication by doing the exercises suggested by the author. The ’before you move on’ sessions take you to a deeper understanding of the concept through other scenarios or factors. Overall, an easy read; very practical and useful tools to improve communication; avoid misunderstandings; resolve conflicts; and engage in a deeper, more intimate relationship with others." —Teresa Garcia, LCSW, NYCDOE, School Social Worker
"I was excited to read this very important guide to honing the skill of Active Listening Techniques by Nixaly Leonardo. This topic is something that most people take for granted, but active listening is a therapist's most important tool. Ms. Leonardo has done a great job in consolidating her active listening experience as a therapist with additional information from other important sources into one easy-to-read, practical guide. Therapists and laypeople alike can benefit from the information contained in this wonderful book, especially those who are interested in sharpening their listening and communication skills, and taking their relationships to the next level." —Anna Reyna, LCSW
