I should've believed the poor reviews,...but had such confidence in the Rosetta Stone name I thought surely these complaints were the rare happenings in a vast sea of happy customers.
It took three days and 5 phone calls to Rosetta Stone customer service to get these disks loaded onto our laptop. I was hung up on twice, and twice promised a callback from a supervisor---neither promise fulfilled. This is absolutely the most frustrating software we have ever encountered, and I would recommend ANYTHING else but this! Rosetta Stone prides itself in their learning system---but they don't communicate well at all...
I bought all 5 levels. My son started in September w/ Level 1 Latin American Spanish (homeschool version). When we tried to open the program after Christmas break, I got an error and it wouldn't open. Tried the chat support and a phone call. The program would open, but all the progress was lost. I was told it was still there by one support person, and that it was lost by two other support people. I'm still working with them on this problem, but so disappointed that only half-way through a semester and so many technical problems. Another issue is there is little help with the supplemental worksheets. They are confusing even with the English directions. There needs to be a teacher manual to help guide the students.
We have had a similar experience to dylan. While the content is great, the technical issues are beyond frustrating. Couple that with a polite, but unhelpful customer service, and you can imagine how disappointing it is to have invested a good chunk of money in this program.
I have been on the phone with Rosetta Stone customer service five times now since January because even though my son scores a 100% and has completed every activity, it will not allow him to move forward.
I had high hopes for Rosetta Stone, but after the "free" customer service telling me they could no longer help us, and the fee for calling the "tier 1" customer service being $19.99 a pop, I'm burnt. We also attempted the "Live Chat" free option, but found that even less helpful than the free customer service, and it took twice as long. I started to get discouraged when they were consistently asking if I had rebooted the program and then asking if I restarted my computer. Those are pretty basic. We are using a laptop that's under a year old with no other issues.
The last two calls made, they told me there is a version 4 available, but that it was not available in the homeschool version, and both implied that since I purchased this in August, it was "outdated". What? I purchase something for a school year, and a year is not even over, and it's outdated?
Quite frankly, I feel robbed. This was intended for another son to use the following year. What a let down. I'm presently looking for something as a replacement for Year 2 Spanish.
My son is excelling in Spanish! (I'm taking it too!) You can add as many students as you like. You choose how you want to use it, full year or only certain aspects of the language (i.e. reading, writing, speaking). It does all the grading for you and as a new homeschooling mom, this is very helpful.
While the material is good we have had nothing but problems with the program itself. It consistently locks up and will not work. After repeated attempts to get it fixed with "customer service" we have about given up.