We have had a similar experience to dylan. While the content is great, the technical issues are beyond frustrating. Couple that with a polite, but unhelpful customer service, and you can imagine how disappointing it is to have invested a good chunk of money in this program.
I have been on the phone with Rosetta Stone customer service five times now since January because even though my son scores a 100% and has completed every activity, it will not allow him to move forward.
I had high hopes for Rosetta Stone, but after the "free" customer service telling me they could no longer help us, and the fee for calling the "tier 1" customer service being $19.99 a pop, I'm burnt. We also attempted the "Live Chat" free option, but found that even less helpful than the free customer service, and it took twice as long. I started to get discouraged when they were consistently asking if I had rebooted the program and then asking if I restarted my computer. Those are pretty basic. We are using a laptop that's under a year old with no other issues.
The last two calls made, they told me there is a version 4 available, but that it was not available in the homeschool version, and both implied that since I purchased this in August, it was "outdated". What? I purchase something for a school year, and a year is not even over, and it's outdated?
Quite frankly, I feel robbed. This was intended for another son to use the following year. What a let down. I'm presently looking for something as a replacement for Year 2 Spanish.
My son is excelling in Spanish! (I'm taking it too!) You can add as many students as you like. You choose how you want to use it, full year or only certain aspects of the language (i.e. reading, writing, speaking). It does all the grading for you and as a new homeschooling mom, this is very helpful.
While the material is good we have had nothing but problems with the program itself. It consistently locks up and will not work. After repeated attempts to get it fixed with "customer service" we have about given up.
I purchased Rosetta Stone Spanish Levels I-V for my homeschooled daughter. She breezed through half of Level II in just one month, with a solid handle on both grammar and pronunciation. She said in school the teacher holds everyone back for the slow students. But with Rosetta Stone she learns at her pace.
We are very impressed with this product. The technology encourages good pronunciation. Several different Latin American voices help represent the wide range of accents. We have the homeschool version and are pleased with the ease of monitoring all students (ages 7-adult). The only tricky thing is when sometimes the younger ones are unsure which word is being represented (raise your hand vs. the students). Might be shocking to immersion-language-purists, but we answer any vocab or grammar questions as they come up...questions in context get answered around here. So far the kids are content to log about an hour a day...good sign!