QBQ! The Question Behind the Question   -     By: John G. Miller
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QBQ! The Question Behind the Question

Penguin Books / 2004 / Hardcover

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QBQ! The Question Behind the Question addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. Succinct, insightful, and practical, QBQ! provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change. Hardcover.

Product Information

Format: Hardcover
Vendor: Penguin Books
Publication Date: 2004
ISBN: 0399152334
ISBN-13: 9780399152337
Availability: In Stock

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Publisher's Description

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.  

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.

THE QBQ! PROMISE
This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.
                                                                                                 
QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of  FAQs that the author has received over the years.
 
 

Author Bio

John G. Miller is the founder of QBQ, Inc., a development company that has worked with hundreds of Fortune 500 and other companies and government and nongovernment organizations internationally. Miller is also the bestselling author of Flipping the Switch: Five Keys to Success at Work and in Life and Outstanding! 47 Ways to Make Your Organization Exceptional. He lives in Denver. Learn more at http://qbq.com.

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  1. 5 Stars Out Of 5
    April 5, 2009
    Lois Tilley
    I would recommend QBQ to any reader. It will help everyone to be accountable for their own actions in the work place or at home. It held my attention so much I read the complete book in about 2 hours.
  2. 5 Stars Out Of 5
    December 17, 2007
    Lawrence Isbell
    QBQ was a quick and easy read. It is a simple yet profound book. I found it very helpful. It dovetails well with other organization and management learning I've had. Great book and reads like water. I highly recommend it.
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