QBQ! The Question Behind the Question addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. Succinct, insightful, and practical, QBQ! provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change. Hardcover.
John G. Miller is the founder of QBQ, Inc., a development company that has worked with hundreds of Fortune 500 and other companies and government and nongovernment organizations internationally. Miller is also the bestselling author of Flipping the Switch: Five Keys to Success at Work and in Life and Outstanding! 47 Ways to Make Your Organization Exceptional. He lives in Denver. Learn more at http://qbq.com.
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