The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace  -     By: Rex P. Gatto
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The Smart Manager's FAQ Guide: A Survival Handbook for Today's Workplace

John Wiley & Sons / 2000 / Paperback

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CBD Stock No: WW95344X

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Product Description

Get immediate answers to your toughest workplace questions! In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions....in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wea;th of information from workshops, training sessions, and consulting interventions that have a proven track record. You'll get practical solutions to your toughest workplace questions. The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More that mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

Product Information

Format: Paperback
Number of Pages: 240
Vendor: John Wiley & Sons
Publication Date: 2000
Dimensions: 9 X 6 (inches)
ISBN: 078795344X
ISBN-13: 9780787953447
Availability: Usually ships in 24-48 hours.

Publisher's Description

Get immediate answers to your toughest workplace questions!

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?

The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

Author Bio

REX P. GATTO is founder and president of Gatto Training Associates. A sought after speaker at national conferences, he is the author of several books including Controlling Stress in the Workplace (Pfeiffer).

Editorial Reviews

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues." -Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

"Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible--you can read the entire book or just find out about a specific situation challenging you. This book is a 'keeper' and needs to be kept within arm's reach." -Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation

"The Smart Manager's F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day-to-day basis and never lost on a shelf." -Renee Pavucek, associate director, Institute for Economic Transformation, Center for Corporate Development, Duquesne University

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