Return to Index of "Frequently Asked Questions"

6.1 I am uncomfortable with ordering online.  Can I place my order by phone, fax, or mail?

6.2 Can I download a mail order form?

6.3 Can I purchase a gift certificate online?

6.4 What if I have an out-of-stock item in my order?

6.5 Can you special-order something for me?

6.6 How long does an item remain in my bookbag?

6.7 Your catalog offers a free book with purchase.  Can I get it online?

6.8 Different Christian Book Distributors' catalogs have different free books.  Do I have a choice of which one I get?

6.9 How can I cancel all or part of an order?

6.10 Do you charge sales tax?

6.11 Can I get a Bible imprinted if I order online?

6.12 When I'm filling out my order, what do I put in the space marked 'Catalog Number'?

6.13 Are prices guaranteed?

6.14 Upon what currency are your prices based?

6.1 I am uncomfortable with ordering online.  Can I place my order by phone, fax, or mail?

At Christianbook.com we understand that many folks are still a little nervous about ordering online.  With that in mind, we have made a variety of ordering options available to our customers.  You can order any of the products you find online at Christianbook.com by phone, mail, or fax.  We will be happy to process your order just as quickly as we'd process an online order.  To place your order by phone, call us toll free at 800-CHRISTIAN (800-247-4784) anytime between 8 a.m. and 11 p.m. (E.S.T.) Monday through Friday (9 a.m. to 8 p.m. on Saturday) to speak with one of our friendly customer service representatives. International callers, please call (978) 977-5000. We also have a 24-hour touch-tone ordering system at (978) 977-5080.  To order using our touch-tone system, you will need to have a current Christian Book Distributors catalog and a valid customer number.  We accept fax orders at (978) 977-5010.  If you would prefer to pay by check or money order, please mail your order to us.  Simply fill out our printable order form and mail the order to CBD, P.O. Box 7000, Peabody, MA 01961-7000.

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6.2 Can I download a mail order form?

You can download a printable order form from Christianbook.com.  Once you've filled it out, simply mail it along with a check or money order to CBD, P.O. Box 7000, Peabody, MA 01961-7000. To place your order by phone, call 800-CHRISTIAN (800-247-4784) anytime between 8 a.m. and 11 p.m. (E.S.T.) Monday through Friday (9 a.m. to 8 p.m. on Saturday) to speak with one of our friendly customer service representatives. International callers, please call (978) 977-5000. We have a 24-hour touch-tone ordering system at (978) 977-5080.  To order using our touch-tone system, you will need to have a current Christian Book Distributors catalog and a valid customer number.  We accept fax orders at (978) 977-5010.

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6.3 Can I purchase a gift certificate online?

Absolutely! You can choose either a printed gift certificate sent U.S. Mail or an electronic gift certificate speedily delivered to their e-mail address. You choose the dollar amount, the gift message and tell us where to send it and you're done! Click here to order. Remember, you can't loose when they choose!

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6.4 What if I have an out-of-stock item in my order?

Although we try our best to keep all of our items in stock, in some instances we must "backorder" items.  In most cases, we will be able to alert you that an item is out of stock at the time of your order.  However, occasionally we don't know that an item is out of stock until the order is completely processed.  We apologize for any inconvenience this may cause, and we assure you that your credit card will not be charged for the item until it is shipped.  You can cancel backordered items at any time without worrying about credit card charges.  We also will not charge you any additional shipping charges for backordered shipments.  We base your shipping and handling charges on your total shipped order, regardless of item availability.  When you place an order, we will ship the in-stock items to you immediately.  Backordered items will be mailed out as they become available.  For these reasons we think you'll agree that Christianbook.com has one of the most user-friendly backorder systems in the Christian retailing business!

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6.5 Can you special-order something for me?

Christianbook.com is currently researching ways to offer an expanded selection of Christian products while maintaining our trademark low prices and high quality.  Until we determine the best way to accomplish this, we are unable to process any requests for items currently not available on our site.  In the meantime, we'd like to hear your thoughts about our product line (which is well over 100,000 products and growing).  Please feel free to e-mail our Internet Marketing Manager with your comments.

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6.6 How long does an item remain in my bookbag?

If you access Christianbook.com from a PC that accepts "cookies" and place items in your bookbag, the system will hold those items for up to six months or until you remove them from your bookbag.  This will allow you to shop at your leisure, locating products over the course of a number of visits.  However, if your PC does not accept "cookies," once you log off the Christianbook.com site, the system will not be able to recognize you when you return for subsequent visits.  In that case, you will find that you have an empty bookbag every time you return to the site.  If you would like to maximize the capabilities of your Christianbook.com bookbag, set your browser to accept "cookies" by altering its settings. 

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6.7 Your catalog offers a free book with purchase.  Can I get it online? 

A number of the Christian Book Distributors catalogs offer free books with a minimum purchase of either $50 or $75 (depending on the catalog), and we are happy to offer a similar service to our online customers at Christianbook.com.  We have designed our system to give customers (who place a merchandise order of more than $75) a choice of the free products currently advertised in our catalogs. Please note that our free book offers change periodically as various catalogs expire and new ones are mailed.

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6.8 Different Christian Book Distributors' catalogs have different free books.  Do I have a choice of which one I get?

Yes.  If you order a minimum of $75 worth of products at Christianbook.com, you will be offered your choice of a selection of free books.  Please note, however, that the free book offers change periodically based on catalog promotions. 

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6.9 How can I cancel all or part of an order?

Because we try to process orders as quickly as possible, it is difficult to alter an order once it has begun processing. If you place an order and shortly thereafter change your mind,  try e-mailing us as soon as possible and we will let you know if we were able to comply with your request.  If we are unable to catch your order, simply return any unwanted portion of the order and we will be happy to credit your account. At Christianbook.com we guarantee your complete satisfaction with every order you place.  Click here for returns information.

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6.10 Do you charge sales tax?

Christianbook.com charges a five-percent sales tax on orders shipped to addresses within Massachusetts; otherwise we do not charge sales tax.

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6.11 Can I get a Bible imprinted if I order online?

Yes!  When you complete an order online at Christianbook.com, you will be asked if you want any of the titles imprinted.  Except in a few instances where imprinting is discounted for bulk orders, Christianbook.com charges $5.00 for each imprinted item. For complete details, visit our About Imprinting page. 

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6.12 When I'm filling out my order, what do I put in the space marked 'Catalog Number'?

If you have made use of a printed Christian Book Distributors catalog to help with your order process at Christianbook.com, place the catalog number from the back of the catalog into the space provided for the catalog number. Otherwise just leave the space blank. The order system does not require the entry of a catalog number to complete the order process.

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6.13 Are prices guaranteed?

It's not uncommon for people to see a price on our site and say, "That's way too low, it can't possibly be correct!" 99.9% of the time they're wrong and they're just looking at an example of one of our many rock-bottom, hard-to-believe prices (sometimes as much as 90% off retail!) However, it has happened that we have displayed a price that is incorrect. In these rare instances we must reserve the right to not honor these mistakes as they are the computer equivalent of typographical errors. But, in the vast majority of cases, prices seen on our site are correct and trustworthy.

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6.14 Upon what currency are your prices based?

All prices at Christianbook.com and Christian Book Distributors are charged in U.S. dollars.

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