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9.1  Do you guarantee my order?  What happens if I'm not satisfied with it?

9.2  How long will it take to get an order replaced?

9.1  Do you guarantee my order?  What happens if I'm not satisfied with it?

Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases.  However, there are times when items are damaged, defective, or incorrectly shipped.  If this is the case for you, we'll gladly replace them and reimburse you for the return postage.  When returning items, please fill out the form on the back of the invoice and enclose it with your return. Returns may be sent to our post office box (CBD, Attn: Returns, P.O. Box 7000, Peabody, MA 01961-7000) by regular postal service. Because this is a post office box, please do not send your package by UPS or Federal Express. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, feel free to e-mail our Customer Service Department or call us toll free at 800-CHRISTIAN (800-247-4784) during regular business hours. International callers, please call (978) 977-5000.

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9.2  How long will it take to get an order replaced?

If If you return an item to Christianbook.com, please allow 1-3 weeks for your return to be received and processed.  If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive at your address.  For more information, please feel free to e-mail our Customer Service Department or call us toll free at 800-CHRISTIAN (800-247-4784) during regular business hours. International callers, please call (978) 977-5000.

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