I waited a long time from the time I ordered my mug, but I received regular e-mails notifying me of the status of my order. I was given opportunities to cancel the order. When the item finally shipped, the mug was defective.
However, the CBD customer service department was stellar in replacing the mug quickly. I am now enjoying my mug greatly!
I received mine with a chip on the rim right where you would drink from. Cbd sent another one right away. They are average mugs, mass produced for sure. The letters are the only thing that makes them worth buying. If they had a better quality mug with Hebrew letters on it, I would buy the other one.