Conflict with others is part of life---and so is the need to say that you're sorry. Using revealing research and real-life examples, Chapman and Thomas offer proven techniques for speaking and hearing effective apologies; and outline practical steps for repairing relationships with spouses, friends, family members, and co-workers. Includes Apology Assessment Profile. 224 pages, hardcover from Northfield.

How many ways are there to say “I’m sorry?” Well, it

depends on your language of apology.

Just as you have a different love language, you also hear and

express the words and gestures of apology in a different language.

Best-selling author Gary Chapman has teamed with counselor

Jennifer Thomas to explore the different languages of apology and

reach a whole new audience with this easy to follow and quickly

applicable communication tool.

Chapman, author of the bestselling The Five Love Languages, teams up with psychologist Thomas for thoughtful dissection of another tricky subject. Chapman and Thomas choose to tackle the apology because, as with love, understanding it is essential for developing, maintaining and repairing relationships. Apology, however, covers a much broader scope, applying to all varieties of relationships, from the deeply personal connection between intimate partners to the formal relationships between nations. Chapman and Thomas's basic observation that we don't all agree on what constitutes a sincere apology is perhaps not surprising, but it may, as they show, help couples who can't resolve arguments because their apologies aren't accepted. The authors stress that you need to learn the "language" of the person you are apologizing to: for one person, it may be expressing regret, while for another it's accepting responsibility or making restitution. Especially useful is the chapter that helps readers learn which language of apology feels most sincere to them. Chapman and Thomas are most apt when they seek to repair relationships not with large ideas but with simple basics that are too often taken for granted. (Sept.) Copyright 2006 Reed Business Information.

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