El Camino de Willie (Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty) - eBook  -     By: Phillip Van Hooser
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El Camino de Willie (Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty) - eBook

Grupo Nelson / 2007 / ePub

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Product Information

Format: DRM Protected ePub
Vendor: Grupo Nelson
Publication Date: 2007
ISBN: 9781418582647
ISBN-13: 9781418582647
Availability: In Stock

Publisher's Description

Un libro como ninguno en el género del servicio al cliente, Willie: Chofer y profesor traduce la sabiduría del sentido común en aplicaciones prácticas. Cada capítulo analiza uno de los seis secretos sobre el servicio y explica por qué y cómo funciona. Desde escuchar a los clientes, ofrecerles favores especiales, hasta hacer que cada contacto con un cliente sea algo memorable, estas estrategias comprobadas impresionarán, atraerán y ganarán nuevos clientes mediante cada interacción.

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