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Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients

HarperCollins / 2009 / Paperback

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Product Description

Difficult People is a comprehensive and essential resource for any manager trying to manage problematic people more effectively. You'll learn how to recognize why and when people act out; how to cope with difficult behavior; get the most out of trouble employees and much more!

Product Information

Format: Paperback
Number of Pages: 160
Vendor: HarperCollins
Publication Date: 2009
Dimensions: 7.90 X 4.00 X 0.40 (inches)
ISBN: 0061145599
ISBN-13: 9780061145599
Availability: In Stock
Series: Collins Best Practices

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Publisher's Description

Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

  • Recognize why and when people act out
  • Identify different types of difficult people
  • Cope with difficult behavior
  • Get the most out of trouble employees
  • Nurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

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