DR. FLORENCE LITTAUER is an internationally known speaker and author and the recipient of numerous writing awards. She has written more than 30 books, including the bestselling How to Get Along with Difficult People, Blow Away the Black Clouds and Talking So People Will Listen. Her book Personality Plus has sold over 1 million copies and has been translated into 14 languages. Florence is the founder of CLASServices, Inc. MARITA LITTAUER is the president of CLASServices, Inc. and has been training up-and-coming speakers and authors through the CLASSeminars for the past twenty years. She speaks regularly across the nation and is a regular contributor to Marriage Partnership, Christian Communicator, Christian Bride, Godly Business Woman, and Writers Digest. She and her husband, Chuck Noon, live in Albuquerque, N.M.