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We invite you to e-mail any questions or comments you may have about CBD or our web site. But, before you do, why not check out our FAQ (Frequently Asked Questions) file -- you may find the information you're looking for there.
Here is a summary of the best way to enter an order on the site.
The first thing I would encourage you to do (if you haven't done so already) is to create an Account. Click on the "Account" button found in the top, center section of our home page. Enter your email address and click the "Continue" button. Enter the requested information in the fields on the account setup screen, then click on the "Create Account" button in order to save your information.
Click on the "Checkout" button to start the checkout process. If you have an account you can login using your email address and password in order to allow that information to be accessed. The first displayed page will display your billing and shipping information along with the option to make any changes for the order. Once that information is correct, click on the "Proceed With Checkout" button. The next screen will display any items that may have been in your bookbag, with instructions for adding or editing items if needed. Below that will be several other optional sections followed by a section listing the available shipping method(s) for your order.
The payment section requires a "click" in the box entitled "Use this credit card from my Account" if you have credit card information included in your account and wish to use it for the current order. Otherwise, enter your payment information manually using the credit card or electronic check information boxes provided. To complete the order, scroll down to the "Click Here to Continue" button and click on it. After clicking that button the system will let you know if you've omitted any required information. You may then enter the additional information and click on the "Click Here to Continue" button again to continue. The next screen allows you to review your order. Then click either the "Revise Order" or "Submit Order". Once submitted, the final screen displays a verification of your order and includes a web confirmation number that will always begin with a "W".
Usually, within 15-30 minutes you should receive an e-mail confirmation and then when the order is complete you will receive a confirmation of shipment.
If you do not receive an e-mail confirmation, it is unlikely that your order ever came through. However, before you try again and create a possible duplicate order, we can double check if you fill out the form below with the exact name and address you would have used to place the order.
Please fill out the fields below: