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We invite you to e-mail any questions or comments you may have about CBD or our web site. But, before you do, why not check out our FAQ (Frequently Asked Questions) file -- you may find the information you're looking for there.
Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them.
CBD RETURNS POLICY:
INTERNATIONAL CUSTOMERS: Please contact us before returning any product!
DOMESTIC AND CANADIAN CUSTOMERS:
- Any defective, incorrect or damaged item may be returned within 30 days of receipt via the U.S. Postal Service (preferably by Media Mail, if qualified). We will gladly ship a replacement and reimburse you for your return postage.
- Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
- Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective.
- Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
- Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
SHIP YOUR RETURN PREPAID TO:
(Please ship via the U.S. Postal Service; use Media Mail, if qualified.)
Christian Book Distributors
Attention: Returns Department
P.O. Box 7000
Peabody, MA 01961-7000
When returning items, please fill out the form on the back of the invoice and enclose it with your return. Returns may be sent to our post office box via the U.S. Postal Service, using Media Mail if qualifiied. Because this is a post office box, please do not send your package by UPS or Federal Express. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department or call us toll free at 800-CHRISTIAN (800-247-4784) during regular business hours. International callers, please call (978) 977-5000.
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