Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing OthersEncouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others
James M. Kouzes, Barry Z. Posner
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When it comes to motivating people to higher standards of performance, nothing - not even money - works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one that many leaders find hardest to command. In Encouraging the Heart     

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Introduction
Part One
1. The Heart of Leadership
2. The Seven Essentials of Encouraging
3. The Encouragement Index
Part Two
4. The First Essential: Set Clear Standards
5. The Second Essential: Expect the best
6. The Third Essential: Pay Attention
7. The Fourth Essential: Personalize Recognition
8. The Fifth Essential: Tell the Story
9. The Sixth Essential: Celebrate Together
10. The Seventh Essential: Set the Example
Part Three
11. Finding Your Voice
12. 150 Ways to Encourage the Heart

Notes
Acknowledgments
The Authors
Index