Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing OthersEncouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others
James M. Kouzes, Barry Z. Posner
Retail Price: $18.95
CBD Price: $17.06
( Usually ships in 24-48 hours. )
Add To Cart
When it comes to motivating people to higher standards of performance, nothing - not even money - works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one that many leaders find hardest to command. In Encouraging the Heart     

Back To Detail Page
Part One
1. The Heart of Leadership
2. The Seven Essentials of Encouraging
3. The Encouragement Index
Part Two
4. The First Essential: Set Clear Standards
5. The Second Essential: Expect the best
6. The Third Essential: Pay Attention
7. The Fourth Essential: Personalize Recognition
8. The Fifth Essential: Tell the Story
9. The Sixth Essential: Celebrate Together
10. The Seventh Essential: Set the Example
Part Three
11. Finding Your Voice
12. 150 Ways to Encourage the Heart

The Authors