Christianbook.com Return Policy
US & Canadian Customers:
- Any defective, incorrect, or damaged item may be returned within 30 days of receipt via the U.S. Postal Service. We will gladly ship a replacement and reimburse you for your return postage.
- Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in sellable condition, will be issued an exchange or refund of merchandise cost only.
- Imprinted items may not be returned for replacement or refund, unless imprint or item is defective.
- Computer software, videos, CDs, cassettes, DVDs, or other media may only be returned for refunds if unopened. If opened, they may be returned only for replacement of the same item.
- Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
International Customers: Please contact us before returning any product.
Ship your return to:
Christian Book Distributors
Attention: Returns Department
P.O. Box 7000
Peabody, MA 01961-7000
(Please ship via the U.S. Postal Service; use Media Mail, if qualified.)
When returning items:
- Don't have your invoice? Download a printable return form here: http://www.christianbook.com/html/return_form_text.html
- Returns may be sent to our post office box via the U.S. Postal Service, using Media Mail if qualified. We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or FedEx.
- Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
- If you have any questions about your return, please e-mail our Customer Service Department by clicking here or call us toll free at 800-CHRISTIAN (800-247-4784). International callers, please call (978) 977-5000.