Placing an order
Can I place my order by phone, fax, or mail?
Absolutely! At Christianbook.com, we understand some folks are still a little nervous about ordering online. With that in mind, we have made a variety of ordering options available to our customers. You can order any of the products you find online at Christianbook.com by phone, mail, or fax. We will be happy to process your order just as quickly as we'd process an online order. Our phone lines are open Monday-Friday 8am-11pm ET and Saturday 9am-8pm ET.
If you would like to place an order by mail, simply fill out our printable order form and mail it with a check or money order to:
|Mail:||Christian Book Distributors|
|P.O. Box 7000|
|Peabody, MA 01961-7000|
Can I download a mail order form?
You can download a printable order form from Christianbook.com. Once you've filled it out, simply mail it along with a check or money order to the following address:
Christian Book Distributors
P.O. Box 7000
Peabody, MA 01961-7000.
Can I purchase a gift certificate online?
Absolutely! You can choose either a printed gift certificate sent U.S. Mail or an electronic gift certificate speedily delivered to an email address. You choose the dollar amount, the gift message and tell us where to send it and you're done! Click here
to order. Remember, you can't lose when they choose!
What if I have an out-of-stock item in my order?
You can always see if an item is in stock on our product detail pages, in the availability section, listed below the item's price. For an item that has yet to be released or is not in stock, we will show an estimated date that the item will be back in stock. If you chose to order an item that is not currently in stock, we will ship all the items in your order that are available immediately and we will ship the backordered items as soon as they become available. Your credit card will not be charged for your backordered items until they leave our warehouse. We will not charge extra if parts of your order ship separately. In addition, if you decide that you do not want an item before it is shipped, you can cancel your order without being charged.
Please note: If UPS Ground, UPS 2nd Day Air, UPS Next Day Air, or Priority Mail Shipping was chosen on the original order, Christianbook.com reserves the right to ship backordered items by a downgraded shipping method.
How long does an item remain in my Shopping Cart?
If you are logged into your Christianbook.com account when you add an item to your cart, we will keep those items in your shopping cart for future browsing every time you are logged into your account.
In addition, if "cookies" are enabled in the browser that you are accessing Christianbook.com from, our servers will keep track of those items for up to six months or until you remove them from your cart, whether you are logged in or not.
Can I edit or cancel my order?
It is possible to cancel an order immediately after it is placed. However, because we always try to process orders and shipped them to you as quickly as possible, if you do not edit or cancel your order very soon after it is placed, there is a very good chance that we have already processed it, at which point it is no longer possible to edit or cancel your order.
To check if your order has been processed, you will need to log in to your Christianbook.com account and navigate to the Order History section. If the status of your order is "submitted," click on your order number and you will see the option to edit or cancel your order.
Otherwise, during our business hours you may contact us by phone or email and we will let you know if you are still able to edit or cancel your order.
If your order cannot be changed or canceled in time, you can always choose to return an item after receiving it. To find out how to return an item, please see our Returns Page.
Do you charge sales tax?
Christianbook.com charges the Massachusetts sales tax on orders shipped to addresses within Massachusetts. We also charge the prevailing local sales tax on orders shipped in Colorado. Otherwise, we do not charge sales tax.
Can I get a Bible imprinted if I order online?
Absolutely! When you add a Bible to your shopping cart, you will be asked if you want the item to be imprinted. Except in a few instances where imprinting is discounted for bulk orders, Christianbook.com charges $6.99 for each imprinted single item and $3.99 for 10+ of the same imprint.
Please note: some Bibles are not easily imprintable. For example, certain hardcovers do not imprint well. For these items, we do not offer the option to imprint.
When I'm filling out my order, what do I put in the space marked 'Catalog Number'?
If you have made use of a printed Christian Book Distributors catalog to help in your order process at Christianbook.com, place the catalog number from the back of the catalog into the space provided for the catalog number. Otherwise just leave the space blank. The order system does not require the entry of a catalog number to complete the order process.
It's not uncommon for people to see a price on our site and say, "That's way too low. It can't possibly be correct!" 99.9% of the time they're looking at an example of one of our many rock bottom, hard-to-believe prices--sometimes as much as 90% off retail! However, it has happened that we have displayed a price that is incorrect. In these rare instances, we must reserve the right to not honor these mistakes as they are the computer equivalent of typographical errors. In the vast majority of cases, prices seen on our site are correct and trustworthy.
Upon what currency are your prices based?
All prices at Christianbook.com and Christian Book Distributors are charged in U.S. dollars.
Your catalog offers a free book with purchase. Can I get it online?
Yes. When your online order totals $75 or more, you are eligible to receive the free book offered in your catalog. Just be sure to enter the catalog key code found above your address label on the catalog when you are completing the order process. Although the free book offered in your catalog will not appear listed along with the products in your order, we will automatically add when we process your order. Please note that we reserve the right to substitute a different book in the event that the one offered in your catalog is out of stock and no longer available.
Different Christian Book Distributors' catalogs have different free books. Do I have a choice of which one I get?
Yes. If you order a minimum of $75 worth of products at Christianbook.com, you may choose which free book you would prefer to receive. Just be sure to enter the catalog code of the catalog that has the book you want, and it will be automatically added when we process your order. Please note that we reserve the right to substitute a different book in the event that the one offered in your catalog is out of stock and no longer available.